Tereza Murray

Residing in Queenslands Gold Coast, Tereza Murray is a leading Franchise and Business Consultant with over 27 years of experience in the franchising industry as both a consultant and franchisor, along with a track record of success running some of Australia and New Zealand's most well-known brands (franchised and independent). With a background spanning over 30 years in business development across B2B and B2C, Tereza works with businesses ranging from start-ups to established companies ready for serious growth.

Tereza and her team work with between 40 – 50 small business leaders each year across a diverse range of industries to help them achieve their business goals. Highly skilled at designing and implementing robust growth models, systems and strategies, Tereza and her team can help you achieve your business growth objectives.

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My franchising journey began in 2006 when I discovered I was expecting twins! At that time, we had around 60 employees in our property services business; we were working 16-hour days and would routinely have between 4 – 6 staff call in sick most days. In short, we were constantly putting out fires and dealing with performance issues that weren’t sustainable even before the news of the twins.

Franchising was one of three options we considered to enable us to be less hands-on, along with using contractors for our larger contracts or selling the business outright. Both options had their limitations, as using contractors meant we were putting our competition in charge of our clients, and selling outright meant we need to start again at some stage with a new venture.

Franchising was a clear choice as it meant we had people servicing our clients who had a vested interest in doing a good job, didn’t call in sick and had responsibility for the day-to-day running costs of servicing the client.

The franchise model we started with was fairly basic and lacked many systems and structures to manage compliance effectively. As each new franchisee came on board, our systems and processes improved, our documentation became more robust, and our transition from employers to franchisors started delivering the benefits we hoped for.

Having experienced first-hand the challenges of scaling our business with employees and then the solutions franchising provided when done right left me with absolutely no doubt as to which is the better model. In today’s post-Covid market, with the economic challenges business face, that has never been truer as small business owners battle against large employers with bigger budgets to find good staff and keep them.

Tereza Murray

Knowledgeable, qualified and down-to-earth

We have assembled a team of industry professionals who are knowledgeable, qualified and down to earth. We have many years of practical experience starting and running franchises and growing successful independent businesses. We don’t drag out the process to justify higher fees. We work quickly and prioritise focus areas to deliver the outcomes our clients need. On budget. We understand every business is as unique as its owner and don’t take a generic cookie-cutter approach. Whichever growth model our clients choose, our focus is to provide realistic strategies and advice to ensure you establish a structure that delivers the desired outcomes. Whether a franchise model, license model, Alliance model or independent (employee), we focus on sustainable, scalable solutions to ensure you can continue to grow long after our work is complete.

Steve Murray

Steve Murray

Systems & Compliance

Steve Murray

Steve Murray

Systems & Compliance

From the valuable experience gained as a franchisor, Steve now provides practical advice and guidance to our clients throughout the development process and works across finance, Disclosure Document preparation, franchisor compliance and territory modelling.

Olivia Hitchens

Olivia Hitchens

Principal - Artemide Law

Olivia Hitchens

Olivia Hitchens

Principal - Artemide Law

Olivia Hitchens advises Australia’s largest retailers, franchised networks, property owners and high-net-worth families. Olivia is a renowned Retail Law expert and the exclusive legal advisor to the Australian Retailers Association and its members.
Olivia and her team prepare our client's franchise agreements assist with a broad range of commercial legal needs, and support onboarding franchise partners.

Leah Dengate

Leah Dengate

Systems Development Specialist

Leah Dengate

Leah Dengate

Document Development Specialist

The first 30 years of Leah's professional life were spent working in the top four banks in Australia, where she learned the value of quality customer service.

After finishing her Bachelor of business in 2016 (majoring in accounting and public practice), Leah was appointed National Franchise Manager for H&R Block (Australia’s leading tax agent). Supporting 50+ franchisee offices.

Leah's experience with operational documentation, compliance, and process improvement within large franchise organisations and banking institutes, ensures our client's systems and documentation deliver outcomes for the benefit of both franchisor and franchisee.

Leah Dengate

Caressa Mason

Administration Support

Leah Dengate

Caressa Mason

Administrations Support

Caressa supports the TMF team and our clients across a range of areas including document development. Originally from Canada, Caressa has a diverse background in highly customer-centric roles, which enables her to thrive in our dynamic environment.

Yasmin McQuade

Yasmin McQuade

Copywriter

Yasmin McQuade

Yasmin McQuade

Creative Copywriter

Yas is the creative copywriter at Tereza Murray Franchising and has spent the past few years working to tell the story of our client's brands, highlighting what makes their venture stand out from the crowd. Completing a bachelor's degree in Writing and Linguistics in 2021 before moving on to her Master's in 2023, Yas is a passionate storyteller, using creative writing and language to explore the values and objectives of each business and bring new concepts to life. With years of experience in sales, marketing, and creative writing, Yas loves working with clients to help articulate what makes their brands unique and see them grow within their industry.

Ange Carter

Ange Carter

Graphic Designer

Ange Carter

Ange Carter

Brand Development & Design
Strategic Partner

A highly talented Graphic Designer, Ange works with our clients to ensure their visual representation is engaging, professional and effective on their journey into franchising. Whether our clients require full development of logos and brand assets, or just a ‘freshen up’ of their existing visuals, Ange helps out clients stand out in the crowd.