Client Support Services

Once the development is complete, a different type of support is available for clients as they begin to grow their network of Franchisees, Licensees, and CorAlliance™ Partners. Our team all have real, hands-on experience in growing and managing partner networks and offer support and guidance across a range of areas to ensure a smooth transition. We partner with you for the long term.

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Franchise Disclosure Document Updating

Franchise disclosure documents are required to be updated annually by the 31st of October.

Franchise Manuals

Franchise Manual Reviews and Updating

Franchise operations manuals are living documents and require regular updating and reviews to ensure they are current and relevant to franchise operations. Our team are experienced systems developers and document writers who can assist with document reviews and updates.

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Partner Network Support

We provide general ongoing advice and guidance to our clients on managing their Franchise, License and Alliance Partner networks.

Want ongoing business advisory?

Enquire about our subscription-based business advisory support network, which gives you access to a select team of business specialists across legal, finance, human resources and operations.

Meet monthly with our team of specialists to discuss your current business challenges and receive valuable insights to enhance your business significantly. By combining personalised business coaching and access to a range of strategic resources and workshops, our members have the opportunity to grow, improve and thrive in their business environment.

The monthly subscription includes:

Regular monthly strategy and support meetings

Ad-hoc support from our specialists

Access to exclusive member-only reduced rates for additional support

Coaching workshops on different key topics;

  • Conflict resolution and mediation
  • Recruitment
  • Human Resources
  • Marketing
  • Franchisee/employee performance
  • Growth strategy and execution

Strategic Planning

Head Office Structuring

The size of the network can greatly influence the structure of the head office. Smaller systems may have fewer departments and roles, while larger ones may have departments dedicated to specific areas such as leasing, supply chain management, marketing and human resources. Our team can provide pragmatic, experienced-based guidance in this area, ensuring you are not adding unnecessary complexity and overhead.

Partner Training and Onboarding

Providing your new Franchisee, License or Alliance Partner with a comprehensive training and induction process will help set them up for a successful launch. We can assist with the planning and execution of this crucial process, including brand standards, operations, policies, and procedures.

Annual Systems Audits

Our team can work with you to review your systems and processes on an annual basis to assess the performance, efficiency, and effectiveness of various operational systems critical to the business.

The audit aims to identify improvement areas, address existing issues, and ensure that the business's systems align with its strategic objectives. Providing an opportunity to evaluate the performance of technology infrastructure, software applications, data management, security measures, and overall operational efficiency.

Promotion on

We actively promote our client's Franchise, License and Alliance opportunities through the First Franchise website and social media.

We commissioned the build of the First Franchise website in March 2020 to promote our client’s systems in the market. The site traffic has grown steadily through ongoing search marketing, digital, social and SEO. Leads and enquiries are sent directly to our clients or handled by our franchise recruitment experts on our client’s behalf.


Franchise Management Software

Fluid - Business Operating System

We had our own franchise management software built to provide a secure online environment for our clients and their franchise partners to operate within.

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Territory Mapping

Ongoing territory mapping software with comprehensive population demographics data, guides you on sustainable geographical locations for your partners.

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Network Marketing

We can work alongside your marketing team and guide them on key messaging to create compelling digital marketing strategies that reach your potential Franchisee, Licensee or Alliance Partner audience and maximise your ability to remarket to them.

Learn how we can help you scale.

To find out more about our growth model options and what we offer, complete our Free Assessment or schedule a call with Tereza to discuss your business.